Refund Policy

Last updated: October 22nd, 2025

We want you to be fully satisfied with your purchase.
If you received a defective or incorrect item, we will gladly arrange a return or exchange according to the following policy.


1. Eligibility for Return

We accept returns only for:

    •    Defective items
    •    Items received in error

To be eligible for a return:

    •    The request must be made within 14 days of delivery.
    •    The item must be unused, unworn, and in original packaging.
    •    Proof of purchase (invoice or order number) must be provided.

2. Items Not Eligible for Return

    •    Products purchased from third-party retailers or marketplaces
    •    Items without proof of purchase
    •    Used, damaged, or modified items
    •    Sale or clearance items (unless defective)


3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7–10 business days.


4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
We recommend using a trackable shipping service.


5. Warranty Claims

Warranty coverage depends on the respective brand’s policy.
All claims must include proof of purchase and may require evaluation by the brand’s authorized representative.


6. Contact

For return or refund requests, please contact us at:

Email: info@yamashiromalaysia.com
WhatsApp: https://wa.me/message/OBDVALFP65SMK1
Tel: (60) 17-224-6775

YAMASHIRO Malaysia Sdn. Bhd. (Company No. 201901007176)